Refund Policy

Effective date: 30 September 2026

This Refund Policy explains when True Library refunds a payment made for the True Library software (the "Service"). Please read it together with our Terms & Conditions and Cancellation Policy.

1. Try before you pay

Every new Library gets a free trial (currently 14 days) with all features, so you can check that the Service suits you before you pay. If you cancel automatic renewal before the trial ends, you are not charged for your plan.

2. Our general rule

Subscription payments are non-refundable once a paid period has started. This includes:

• the unused part of a monthly, quarterly or yearly period, including when you change plans or reduce branches;
• periods in which you did not use the Service;
• automatic renewals that you did not cancel before the renewal date.

When you cancel, you keep full access until the end of the period you have paid for.

3. When a refund is available

We refund the amount concerned in these cases:

• Duplicate payment: you were charged more than once for the same plan, period or purchase.
• Wrong amount: you were charged more than the price shown to you at the time of purchase. We refund the difference.
• Charge after cancellation: you cancelled automatic renewal before the renewal date, but a technical error on our side still charged you.
• Service not activated: your payment was successful, but your plan or additional branch was not activated, and we could not fix this within 3 working days of you reporting it.
• Service ended by us: we stop providing the Service, or we close your account for a reason that is not a breach of our Terms. We refund the unused part of your current paid period.

If money was debited from your account but the payment shows as failed, your bank or Razorpay usually returns it automatically within 5–7 working days. If it is not returned, contact us using the details below.

4. How to request a refund

Email anand44yadav@gmail.com from your registered email address within 30 days of the payment. Please include:

• your library name and registered mobile number;
• the payment date, the amount and the Razorpay payment ID (shown on your invoice or bank statement);
• the reason for your request, with a screenshot if possible.

You can also call or WhatsApp us on +91 96488 17847.

5. How long it takes

• We reply within 3 working days and tell you whether the refund is approved.
• Approved refunds are sent through Razorpay to the original payment method (the same UPI account, card or bank account) within 2 working days of approval.
• The money usually reaches your account within 5–7 working days, depending on your bank.

If we refund the payment for a period, the Service for that period may end. A refund for a duplicate payment or a wrong amount does not affect your plan.

6. Payments made through an app store

If you subscribed through a mobile app store such as Google Play, the payment was processed by the app store, and refunds for it follow the app store's refund policy. Please request the refund from the app store. We will help where we can.

7. Fees paid to a library

If you are a student, the fees you pay to your library (for example by UPI) go directly to the library, not to True Library. Please contact your library about refunds of those fees.

8. Chargebacks

If you think you were charged by mistake, please contact us first. We can usually fix it faster than a bank dispute. While a chargeback is open, the account may be restricted until the dispute is settled.

9. Contact us

• Email: anand44yadav@gmail.com
• Phone / WhatsApp: +91 96488 17847
• Address: True Library, Muftiganj, Jaunpur, Uttar Pradesh 222170, India